When will my order ship?

Shipping times vary as we ship globally from different distribution centers depending on your location. We will ship your order within 72 hours, and the product will be delivered to you shortly thereafter. Custom orders will take an additional 5-7 business days.

How Can I Cancel My Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Customized jerseys do not accept cancellations once an order is placed.

Are you products original? 
Please keep in mind, all our products are premium quality which are made with the same exact materials and stitching as retail pieces. We have an unprecedented attention to detail on how each item feels and looks even with all tags in placed.

 

Which currency will I be charged in?

 We process all orders in USD.


Will I receive a confirmation number when I place my order?

 Yes, all customers will receive an order number after placing their orders. If you do not see it still,  Please check your spam folders

Please contact us if you don't receive one within 24 hours.



Who can I contact if I have a problem with my order?

All inquiries can be forwarded on email



 Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.


 If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

 

What Is Our Return Policy?

If you experience any problems with your order (e.g., defective product, incorrect order, damaged goods, etc.), please contact us within 7 days of receiving your order and send us photos or videos of the issue via email. This is the quickest and most efficient way to communicate. Please do not send pictures or videos to PayPal or your bank, as this will prevent us from providing further after-sales service. Our customer service team will review your request and provide further instructions. JERSEY SHOP reserves the right to refuse any return requests.

You are responsible for the return shipping costs. Original shipping costs are non-refundable.